Terms & Conditions

These Terms & Conditions apply to all purchases made through Bathroom Source Direct (“we”, “us”, “our”). By placing an order on our website, you agree to the terms outlined below.

Business Information

Bathroom Source Direct is an independent UK-based online retailer operating online within England and Wales.

If you have any questions, you can contact us using the details provided on our website.

Orders

All orders are subject to availability and acceptance.

Once you place an order, you will receive an email confirming that we have received it. This does not constitute acceptance of the order. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors or stock availability issues.

If an order is cancelled after payment, a full refund will be issued.

Pricing

All prices are displayed in GBP (£).

We are not currently VAT registered, and VAT is therefore not charged separately on purchases.

Prices may change at any time without notice.

Delivery

We offer free standard delivery across mainland England and Wales.

We do not currently deliver outside these areas.

Typical delivery timeframes are 3–5 working days, though this may vary depending on product type and courier scheduling.

For full details, please refer to our Delivery Information page.

Failed Deliveries

If delivery cannot be completed due to no one being available to accept the goods, or due to access restrictions not previously communicated, additional re-delivery charges may apply.

Product Information

We make every effort to ensure that product descriptions, images and specifications are accurate. However, minor variations in colour, finish or specification may occur.

All measurements should be checked prior to installation.

Installation

Bathroom Source Direct does not provide installation services.

We strongly recommend that all bathroom products are installed by qualified professionals.

We cannot accept responsibility for damage or issues resulting from incorrect installation.

Returns

We offer a 30-day returns policy.

To qualify for a return, items must:

• Be returned within 30 days of delivery
• Be unused
• Be in original packaging
• Be in a condition suitable for resale

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

For full details, please refer to our Returns Policy page.

Damaged or Incorrect Items

Any damage, missing items or incorrect products must be reported as soon as possible and ideally within 48 hours of delivery.

Photographic evidence may be required to assist with resolution.

Liability

Our liability is limited to the value of the goods purchased.

We are not responsible for indirect losses, installation costs, or consequential damages.

Nothing in these terms affects your statutory rights under UK consumer law.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The version published on our website at the time of purchase will apply.