Terms of service

Terms of Service

Bathroom Source Direct

Last updated: March 2026

Welcome to Bathroom Source Direct. By accessing our website and purchasing products from us, you agree to the following terms and conditions. These terms are designed to ensure a clear and fair shopping experience for all customers.

1. General Information

Bathroom Source Direct is a UK-based online retailer supplying bathroom products to customers across the United Kingdom.

By using our website and placing an order, you confirm that you accept these Terms of Service and agree to comply with them.

If you do not agree with these terms, please do not use our website.

2. Products and Availability

We aim to ensure that all product descriptions, images, and specifications on our website are accurate. However, minor variations in colour, finish, or design may occur due to manufacturing updates or screen display differences.

All products are subject to availability. If a product becomes unavailable after an order is placed, we will contact you to offer an alternative or a full refund.

3. Pricing

All prices shown on our website are in GBP (£).

Bathroom Source Direct operates as a VAT-inclusive business model, meaning the price you see is the final price you pay.

We reserve the right to change prices at any time without notice.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

Bathroom Source Direct reserves the right to cancel or refuse any order where necessary, including where there has been a pricing error or suspected fraudulent activity.

If we cancel your order, a full refund will be issued.

5. Delivery

We aim to deliver products within the estimated timeframes shown on our website. Delivery times may vary depending on product availability and location.

Some products may be delivered directly from our suppliers.

Delivery dates are estimates and cannot always be guaranteed.

6. Returns and Refunds

If you wish to return an item, please refer to our Returns Policy page for full details.

Items must generally be returned unused and in their original packaging.

Refunds will be processed once the returned goods have been inspected.

7. Product Installation

Bathroom products should be installed by a qualified professional where required.

Bathroom Source Direct cannot be held responsible for damage or issues resulting from incorrect installation.

8. Liability

Bathroom Source Direct shall not be liable for any indirect or consequential loss arising from the use of products purchased through our website.

Our liability is limited to the purchase price of the product.

9. Website Use

All content on this website, including images, text, and branding, is the property of Bathroom Source Direct and may not be copied or reproduced without permission.